Privacy Policy

SouBuffalo.com Privacy Policy

This website is owned and operated by SoulBuffalo, LLC. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site, including mobile applications, as applicable (collectively, the “Site”).  This Privacy Policy applies to the Site only. It does not apply to other websites to which we link.  Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, and how that information is used.  You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site. Your use of the Site is also governed by our Terms of Use.

  1. Information Collected

We collect two types of information from you: i) information that you voluntarily provide to us through our email and newsletter sign-ups, and through a voluntary registration process when you request a reservation; and ii) information that is derived through your web browser and automated tracking mechanisms.

Voluntary Information

In order to request a reservation on our site we will collect personal information about you. The information will include your name, mailing address, email address, phone number, date of birth.  We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis.

By requesting a reservation with us, you consent to the use and method of disclosure as described in this Privacy Policy.

Lindblad Expeditions will use the information you provided in your reservation request in order to: process your request, bill you for your deposit, provide you with documents needed for your voyage, communicate with you ongoing regarding your voyage and to communicate with you in the future about our products and services.

We collect personally identifiable information when you choose to use certain other features of the Site, including: i) consenting to receive email, and ii) consenting to receive our brochures via mail. When you choose to use these additional features, we require you to provide your contact information, such as name, address, email address and phone number. Occasionally, we may also request information such as your travel preferences and other interests which will help us better serve you and our others users in the future.

Cookies

Our site uses “cookies” and other tracking technologies.  Cookies enable us to serve personalized pages to our users without asking them to sign in and allow us to know how visitors came to our site and in some cases to track what users do while on our site.   Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, some website features or services may not function properly without cookies.

  1.  Referrals

You may choose to share content from SoulBuffalo.com by sending emails via our share feature. SoulBuffalo does not store the email addresses you provide.

  1.  How We Use Your Information

SoulBuffalo only uses your personal information for the original purposes it was given. Your personal information will not be sold to third parties.

SoulBuffalo will not disclose, use, give or sell any personal information to third parties for any purposes other than to our service providers, suppliers and other third parties who need to know in order to deliver services on behalf of, or to, SoulBuffalo, unless required to do so by law. Further, SoulBuffalo reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.

Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your booking reservation request; providing customer service; providing custom content; and otherwise supporting your use of the Site.

SoulBuffalo may use your personal information for targeted interest-based advertising based on things such as region, gender, interests, goals, habits, etc.  To learn more about interest-based advertisements, you can visit the Network Advertising Initiative and the Digital Advertising Alliance websites.

We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. This is collected in order to better understand our Website usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your requests.

SoulBuffalo contracts with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, promotions management and payment, including credit card processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than SoulBuffalo.

We will share personal information with third party companies, organizations or individuals outside of SoulBuffalo if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of SoulBuffalo, our users, customers or the public as required or permitted by law.
  1. Transfer in the Event of Sale or Change of Control.  If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

In addition to the sharing described elsewhere in this Policy, we may share personal information with companies, organizations or individuals outside of SoulBuffalo when we have your consent to do so.

  1. How We Protect Your Information

We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us.  There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  It is your responsibility to protect the security of your login information.

  1.  Accessing and Updating Your Personal Information and Preferences

We provide mechanisms for updating and correcting your personal information for many of our services.  You may notify us at any time via explore@soulbuffalo.com to make changes to your personal information or to opt-out.

  1.  Email Choice/Opt-out

If you no longer wish to receive updates or notifications you may opt-out of receiving these communications by choosing the opt-out link in any of our email communications or you can email us via explore@soulbuffalo.com.

  1. Children’s Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site.

  1.  Disclaimer to Security

By consenting to the Terms and Conditions of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

  1. Notification of Changes

SoulBuffalo reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent in accordance with applicable law, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

  1.  Contact Information

If you have any questions or concerns regarding this Privacy Policy please contact:

SoulBuffalo, LLC
65 Reade Street
New York, NY 10007